Shipping & Returns
HIPPIEYEAH offers shipping to Germany and the rest of Europe with DHL. Estimated shipping times are in addition to processing times. Orders are typically processed within 2 business days. Please note, processing times may be slightly longer during sale and holiday periods.
Please check our shipping rates:
Germany:
FREE (Shipping with DHL incl. insurance & tracking)
Rest of Europe:
FREE (Shipping with DHL incl. insurance & tracking)
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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@hippieyeah.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@hippieyeah.com and send your item to:
HIPPIEYEAH
c/o Laura Becker
Schanzenstrasse 33a
20357 Hamburg / Germany
Shipping
To return your product, you should mail your product to:
HIPPIEYEAH
c/o Laura Becker
Schanzenstrasse 33a
20357 Hamburg / Germany
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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