Chloe Silver

MATERIALS WE USE

All HIPPIEYEAH jewelry is made from 925 sterling silver. You will find a stamp with the alloy mark 925. Items with a golden colour are plated with either 14K or 18K gold, depending on the shade of the gold.

What is a gold plating?

A gold plating means a layer of gold is deposited on top of the sterling silver. Therefore the silver will become visible, if the plating wears off. We plate with a 14K or 18K in the thickness of minimum 2.5 Micron.

Durability of gold plating

It is difficult to accurately predict how long a gold plating will last. It greatly depends on how often you wear it, where on the body it’s placed and how active you are. Rings for example are exposed to more wear and tear than earrings, so you can expect the plating to wear of quicker. You will notice this on the bottom of the item and on exposed edges. We strive to provide a high quality of plating and if you feel your plating wore off too quickly, please drop us a line at hi@hippieyeah.com.


HOW TO CLEAN YOUR JEWELRY

Silver can get oxidised and in some cases it will show as a discolouring. If you see a light discolour, you can use a silver polishing cloth and rub on the area until it is gone. If your jewelry shows heavy signs of oxidisation, we recommend you dip a polishing cloth into some silver cleaning solution and rub on the affected areas.

After the cleaning rinse the items in water to remove any leftover chemicals.

In general, try to stick to these jewelry care routines:

• Store your jewels in the jewerly bag provided by us. If you need to store your jewelry for a longer period of time, we recommend to store it in a ziplock bag.
• Avoid storing your jewelry in the bathroom as the moisture can cause rapid oxidisation. Avoid getting chemicals from perfumes or body lotion on your jewelry.
• Remove your jewelry before showering, doing sports, swimming or sleeping (especially the necklaces).

HIPPIEYEAH offers shipping to Germany and the rest of Europe with DHL. Estimated shipping times are in addition to processing times. Orders are typically processed within 2 business days. Please note, processing times may be slightly longer during sale and holiday periods.

Please check our shipping rates:

Germany:
FREE (Shipping with DHL incl. insurance & tracking)

Rest of Europe:

FREE (Shipping with DHL incl. insurance & tracking)

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Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@hippieyeah.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@hippieyeah.com and send your item to:
HIPPIEYEAH
c/o Laura Becker
Schanzenstrasse 33a
20357 Hamburg / Germany

Shipping
To return your product, you should mail your product to:
HIPPIEYEAH
c/o Laura Becker
Schanzenstrasse 33a
20357 Hamburg / Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Necklaces


These are the most common necklace lengths. To find the right one for you, simply take a string, measure the length from our product description and lay it around your neck to see how it looks on you.